AIRPORT LOUNGE EXPERIENCE AND BUSINESS TRAVELERS PRODUCTIVITY AT VICTOR ATTAH INTERNATIONAL AIRPORT IN AKWA IBOM STATE
Abstract
This study examined the influence of airport lounge experience on business travelers’ productivity
at Victor Attah International Airport in Akwa Ibom State. Specifically, the study examined the
influence of comfort and ambience, connectivity and technology, convenience and accessibility,
safety, and amenities on business travelers’ productivity. A survey research design was adopted,
while the population comprised business travelers at the airport whose size was unknown. Using
Cochran’s formula, a sample size of 240 respondents was determined, and convenience sampling
was employed. Data were collected through a structured questionnaire and analyzed using
descriptive statistics and Pearson Product Moment Correlation. The findings revealed significant
positive relationships between comfort and ambience and productivity (r = .428, p < .05),
connectivity and technology and productivity (r = .376, p < .05), convenience and accessibility
and productivity (r = .401, p < .05), safety and productivity (r = .463, p < .05), and amenities and
productivity (r = .389, p < .05). Safety recorded the strongest relationship with productivity. The
study concludes that airport lounge experience significantly contributes to business travelers’
productivity. It recommends improved comfort, reliable connectivity, convenient facilities,
effective safety measures, and adequate amenities to create productive airport environments.
This article is available as a PDF download
Published in JOURNAL OF BUSINESS AND VALUE CREATION
ISSN: 2315 – 8212
This article appears in our peer-reviewed academic journal
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