AUTILIZATION OF QUEUING THEORY AND THE OPERATIONAL PERFORMANCE OF TRANSPORT COMPANIES IN NIGERIA.
Abstract
The study explored the impact of queuing theory on the operational efficiency of chosen transportation
firms in the southern region of Nigeria in response to the persistent queues encountered by travellers in
the travel and tourism industry of the economy. A survey design was utilised, with 200 respondents evenly
drawn from the staffs of the five major transport companies in Nigeria. The primary data for the study
were collected using a validated structured questionnaire. A regression analysis at the 0.05 level of
statistical significance was used to test the hypotheses in line with the study’s objectives. The result
revealed that queuing theory has a significant outcome on the operational performance of transport
companies in Nigeria. In view of the findings, the study conclude that the number of servers, how people
wait in line, and how long people have to wait have a big effect on the quality of service and operational
efficiency of transportation companies. Contrarily, the number of servers, the rules for waiting in line, and the length of time people had to wait had a big effect on operational costs, making them inefficient. In
these results, among others, the study recommends transportation enterprises employ a cost-benefit
analysis approach to assess the feasibility of utilising queuing theory prior to implementing any requisite
measures.
This article is available as a PDF download
Published in JOURNAL OF ACCOUNTING, FINANCE & MANAGEMENT DISCOVERY WUKARI
ISSN: 2714-2574
This article appears in our peer-reviewed academic journal
View JournalRelated Articles
Explore similar research in our collection
AN IN-DEPTH ANALYSIS ON THE EMERGENCE OF BRAIN DRAIN AND POVERTY: A RESULTANT EFFECT OF ECONOMIC INSTABILITIES IN NIGERIA
ADESUYI, OLUWABUKOLA OMOBOLA (PhD), JULIET O. ONONGHA, AMODU NIEMAT OLASUBOMI
Jul 9, 2026
Purpose - This study examined the effect of economic instabilities on poverty and brain drain in Nig...
View ArticleSUSTAINABILITY REPORTING AND FINANCIAL PERFORMANCE OF LISTED CONSUMER GOODS COMPANIES IN NIGERIA
UCHE-OGBONNAYA NNENNA CORDELIA, VICTOR IKECHUKWU OKAFOR, EMMANUEL CHUKWUMA EBE
Jun 15, 2026
This study investigates the effect of sustainability reporting on the financial performance of liste...
View ArticleFOREIGN DIRECT INVESTMENT (FDI) AND STRUCTURAL TRANSFORMATION: A LONG-RUN ANALYSIS OF THE MANUFACTURING SECTOR
EMMANUEL ASERIA KIERISEIYE
Mar 10, 2026
This study examines the critical relationship between Foreign Direct Investment (FDI) and structural...
View Article