EXPLORING FINANCIAL TECHNOLOGIES (FINTECH) SERVICE DELIVERY SYSTEMS AND EFFICIENCY OF BANKING OPERATIONS IN NIGERIA
Abstract
The study explored the effects of Financial Technologies Service Delivery (FTSD) Systems on the Efficiency of Banking operations. The study utilized Survey strategy in gathering data which were empirically estimated using Pearson Product-Moment Correlation Coefficient (PPMCC) denoted by ‘r’. The estimated model exhibited healthy results as the PPMCC or ‘r’ coefficient stood at 0.7835, indicating a strong positive correlation. The magnitude of the computed coefficient signifies that Fintech Systems have the potential to predict Efficiency of Banking operations. It demonstrates that as FinTech systems adoption for service delivery increases, it facilitates and amplifies a corresponding increase in efficiency of operations. The value of the Coefficient of determination (r2) stood at 0.6139 which portends that 61.39% of the variation in the Efficency of Banking operations is predicted by FinTech Systems. Based on the forgoing, we therefore conclude that FinTech service systems has substantial leverage on the Efficiency of banking operations in Nigeria. We thus recommend that it would be necessary for Bank Management teams to reinforce service delivery systems with modern financial technologies and infrastructures to enhance and sustain banking operations efficiently
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Published in UNIPORT JOURNAL OF BUSINESS, ACCOUNTING & FINANCE MANAGEMENT
ISSN: 1596-9911
This article appears in our peer-reviewed academic journal
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