EVALUATION OF THE EFFECTIVENESS OF GOVERNMENT AGENCIES IN EDUCATING CONSUMERS OF TELECOMMUNICATIONS SERVICES: A LEGAL PERSPECTIVE
Abstract
The exponential growth of the telecommunications sector in Nigeria has accentuate the necessity for effective consumer education regarding rights and available legal remedies. This paper evaluates the initiatives undertaken by government agencies, particularly the Nigerian Communications Commission (NCC) and the Federal Competition and Consumer Protection Commission (FCCPC), aimed at educating consumers in this dynamic landscape. Through public awareness campaigns, outreach programs, and complaint resolution mechanisms, these agencies strive to empower consumers with knowledge about their rights, including quality service expectations, fair billing practices, and privacy protections. While significant progress has been made in raising awareness and improving access to information, challenges such as resource constraints, awareness gaps among rural populations, and the complexity of legal processes persist. Recommendations for enhancing consumer education effectiveness include targeted outreach efforts, collaboration with civil society organizations, and streamlining complaint procedures. Ultimately, by addressing these challenges, government agencies can better equip consumers to navigate the telecommunications landscape in Nigeria, fostering a more informed and empowered consumer base.
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Published in SALEM JOURNAL OF LAW
ISSN: 3027-0391
This article appears in our peer-reviewed academic journal
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